Frequently Asked Questions

Nope! We do not charge membership fees, subscription fees, concierge fees, or any other recurring fee simply to be a patient at Sol Vida. We know health insurance premiums are expensive enough already, and one of our core goals is to reduce barriers to receiving high-quality primary care—not add another one.

For patients using insurance, we bill your insurance for the care you receive just like a traditional primary care practice. Depending on your individual plan, your insurance company may require us to collect a copay, coinsurance, or payment toward your deductible. These amounts are determined by your insurance plan, not by Sol Vida.

We also do not balance bill. This means that when we are contracted with your insurance company, we accept the insurer's contracted rate for covered services. We will not bill you for the difference between our standard charge and the lower amount your insurance company allows. You are only responsible for the portion your insurance plan assigns to you, such as your copay, coinsurance, deductible, or non-covered services.

Sol Vida Family Care provides evidence-based primary care with a strong emphasis on prevention, wellness, lifestyle, and treating the whole person. However, we are not an integrative, functional, or naturopathic medicine practice and do not prescribe or sell alternative health products or supplements.

We are happy to work alongside integrative, functional, or naturopathic providers as part of your healthcare team. However, testing ordered by outside providers—including specialized hormone, nutritional, metabolic, or other nonstandard laboratory panels—should be interpreted and managed by the provider who ordered them.

We do not offer hormone pellet therapy or other non-FDA-approved hormone treatments. When hormone therapy is appropriate, we prioritize evidence-based treatment using FDA-approved medications whenever possible.

No. We do not provide Botox, dermal fillers, or other cosmetic injectable treatments. Our office procedures are dedicated to primary care and medically indicated treatments rather than cosmetic services.

All ages! From newborns to older adults, we provide primary care across the lifespan—“womb to tomb,” as we like to say! We love caring for individuals and families through every stage of life.

Yes! We encourage our established patients to reach out to us first when an acute concern comes up before heading to urgent care or the emergency department (barring a true medical emergency, of course!). One of our goals is to keep you out of urgent care and the ER whenever we can by providing timely, familiar care from a team that already knows you.

Depending on your symptoms or the testing and treatment you may need, we may recommend a higher level of care—but whenever it’s safe and appropriate, we want to take care of you here!

Sol Vida Family Care does not provide 24-hour or after-hours medical coverage. For a medical emergency, call 911 or go to the nearest emergency department. Concerns that cannot safely wait until the next business day should be evaluated at an urgent care or emergency facility.

Portal messages and voicemails will be addressed during regular business hours.

Controlled medications are prescribed only when medically appropriate and after an appropriate evaluation. Establishing care with Sol Vida Family Care does not guarantee continuation or initiation of a particular controlled medication.

We may require medical records, appropriate monitoring, medication agreements, or specialist involvement depending on the medication and condition being treated.

Usually, we can review your existing medications as part of establishing care. However, continuation of any medication is based on our independent clinical assessment and current evidence-based recommendations. We cannot guarantee that every medication or treatment plan prescribed by a previous provider will be continued.

Yes, when the requested documentation relates to a condition we are actively evaluating or managing. An appointment may be required so that we have sufficient information to complete the paperwork accurately.

We generally cannot complete disability, leave, or accommodation paperwork for conditions that have not been evaluated or managed by our practice.

Yes. When specialty evaluation is medically appropriate, we are happy to coordinate referrals and help manage your care alongside your specialists.

Please keep in mind that insurance authorization requirements, specialist availability, and scheduling timelines are outside of our control.

Generally, the clinician recommending a test should order it and assume responsibility for interpreting the results and determining appropriate follow-up. We are happy to order testing that we independently determine is medically appropriate as part of the care we provide.

Insurance coverage and medical appropriateness are separate considerations. We are always happy to consider covered medications, but we will only prescribe treatments that we believe are safe and medically appropriate for you.

Good medical care sometimes requires more than a quick message. New symptoms, medication changes, multiple questions, abnormal results, and concerns requiring medical decision-making often deserve dedicated time with your provider.

Asking you to schedule an appointment isn't meant to create a barrier to care. It helps us provide thoughtful, safe care rather than trying to squeeze complex medicine into a portal message.